Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


Visa, Mastercard, American Express, Apple Pay and PayPal.


Bank account number: SI56 0284 3026 4718 515
Use your order number as a reference (for example: SI00-order number).

Nika Erjavec, s.p.
Štihova ulica 13
1000 Ljubljana


Yes, it is possible to return them within 14 days. Returned items must be undamaged and unworn (including the original packaging). Please, do not put shipping labels on the original packaging. We will not be able to accept the return if anything is damaged or missing.

The customer is responsible for the cost of the return (shipping with tracking is recommended).

All returns must include a copy of the invoice (or a note with the order number and your info).

The returns will be processed and refunded in 10 business days.

The return address:
Bare Corner
Smlednik 56
1216 Smlednik

More info here.


We are shipping to all European countries, US and Canada. If you are having trouble placing an order to your country, please contact us at

Method: GLS (Slovenia and European countries), Pošta Slovenije (other countries)


  • 3,5 EUR for Slovenia (FREE for orders above 80 EUR)
  • 5 EUR for Croatia (FREE for orders above 100 EUR)
  • 8,9 EUR for European countries (FREE for orders above 150 EUR)
  • 15 EUR for Norway, Serbia, Switzerland and UK
  • 25 EUR for USA and Canada

More info here.

With international tracking it can take up to a few days for the tracking link to start working.

Until then you can use the Slovenian GLS site to track your parcel.


Measure your feet and add 5 - 15 mm to the length, to get the recommended shoe length.

  • 0 - 9 mm of extra space = snug fit
  • 10 - 14 mm of extra space = recommended fit
  • 15+ mm of extra space = loose fit (mostly for heavily lined winter shoes)

Still not sure? Contact us at, we are happy to help!